At Your Service: Customer Service and Conflict Management
Virtual Course
Zoom
When: Oct 28, 2021
47 Spots remaining
This is the VIRTUAL offering of this one day course, virtual details below. If you would like to attend
in-person, please go back to the training events page and choose an in-person location.
This workshop will help you identify your customers from both within and outside of your organization. In an entertaining and highly interactive way, assess your personal approach in dealing with people and learn how to “read” those people you encounter on a daily basis. Develop strategies for creating a more customer-friendly organization and leave with a specific plan of action to take back to your workplace.
Speaker Bio
Carolyn Miller is the assistant county manager for human resources for Chatham County and is the principal instructor in their comprehensive in-house training curriculum on leadership, management, and supervision. She is a graduate of the University of Wisconsin with degree in history, from Pennsylvania State University with a master’s in human resources and employment relations, and East Carolina University with a post-graduate certificate in community college instruction. She also works with the North Carolina State University and the University of Kentucky, instructing courses in supervision, leadership and diversity, equity and inclusion for their continuing education programs for local government employees.
Schedule
Class check-in will begin at 8:15am, with instruction beginning promptly at 8:30am and adjourning around 4pm with a lunch break.
Course Fee
The registration fee for the virtual workshop is $100.00 per person. All South Carolina city, county, or state employees receive a LTAP scholarship registration fee of $75.00.
This course has a maximum of 35 students, and will be capped at this number. Advanced registration is encouraged so that an accurate estimate of the number of workshop participants can be obtained. Workshops with low advanced registration will be subject to cancellation.
Who Should Attend
This workshop is for anyone (management or line-staff) whose job has a direct impact on other people and who has an interest in learning new skills or enhancing existing ones for providing excellence in service within the Public Sector.
Payment Policy
UPDATED 2/15/23 – The Transportation Technology Transfer Service now accepts Electronic Check (ACH) payments in addition to credit card payments. While credit card payments are still the preferred payment method, you now have the Electronic Check (ACH) option. Your payment must be received within 5 business days of your registration. If your registration payment is not received by then, you will not be guaranteed registration for the conference.
Cancellation Policy
If you cancel your registration more than 72 hours before a class, your registration fee will be refunded, less a $35 processing fee. If you do not cancel before the 72 hour deadline your registration fee will not be refunded. You may send a substitute in your place, provided that you inform us of the substitute’s name no later than 24 hours before the training. No-shows will not have their registration fee refunded.
If you have questions regarding workshop registration please email Customer Service or call 864-656-4183.
