At Your Service: Customer Service and Conflict Management

Clemson University

202 Hugo Dr. Seneca, SC

Clemson

When: Oct 28, 2021

30 Spots remaining

This workshop will help you identify your customers from both within and outside of your organization. In an entertaining and highly interactive way, assess your personal approach in dealing with people and learn how to “read” those people you encounter on a daily basis. Develop strategies for creating a more customer-friendly organization and leave with a specific plan of action to take back to your workplace.

Speaker Bio

Carolyn Miller is the assistant county manager for human resources for Chatham County and is the principal instructor in their comprehensive in-house training curriculum on leadership, management, and supervision. She is a graduate of the University of Wisconsin with degree in history, from Pennsylvania State University with a master’s in human resources and employment relations, and East Carolina University with a post-graduate certificate in community college instruction.  She also works with the North Carolina State University and the University of Kentucky, instructing courses in supervision, leadership and diversity, equity and inclusion for their continuing education programs for local government employees.

Schedule

Class check-in will begin at 8:15am, with instruction beginning promptly at 8:30am and adjourning around 4pm. Lunch will be provided along with a morning and afternoon break.

Course Fee

The registration fee for the workshop is $195.00 per person. All South Carolina city, county, or state employees receive a LTAP scholarship registration fee of $95.00. The fee includes course materials, break refreshments, and lunch.

This course has a maximum of 35 students, and will be capped at this number. Advanced registration is encouraged so that an accurate estimate of the number of workshop participants can be obtained.  Workshops with low advanced registration will be subject to cancellation.

Who Should Attend

This workshop is for anyone (management or line-staff) whose job has a direct impact on other people and who has an interest in learning new skills or enhancing existing ones for providing excellence in service within the Public Sector.

Payment Policy

Payment must be received no later than 5 business days prior to the workshop. If your registration payment is not received by then, you will not be guaranteed your slot in the class.

Cancellation Policy

If you cancel your registration more than 72 hours before a class, your registration fee will be refunded, less a $35 processing fee. If you do not cancel before the 72 hour deadline your registration fee will not be refunded. You may send a substitute in your place, provided that you inform us of the substitute’s name no later than 24 hours before the training.  No-shows will not have their registration fee refunded.

If you have questions regarding workshop registration please email Shae Robinson or call 864-656-4183.

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