Dealing with Difficult People


Jan 21, 2016


Clemson University

2002 Hugo Drive

Seneca, SC


Course Description:
In today’s challenging, uncertain, and potentially volatile workplace, one thing is a certainty. We all find ourselves having to work with difficult, obnoxious, and potentially violent staff and co-workers. Understanding these people is a first step. Learning how to cope with them requires techniques and skills that you will learn during this highly interactive, one-day program.

Course Instructor:
Michael A King has designed, developed, and delivered training programs for government, non–profit agencies, and private sector organizations for the past 25 years. He is the author and primary instructor for the management and leadership segments of the Kentucky Roads Scholar and Road Masters programs; he helped create the nationally accredited Certified Career Manager Program and has served as the executive director of the Kentucky Corrections Training Academy. He has been the featured speaker at a variety of local, state, regional and national conferences and conventions, including being selected to present at the prestigious American Society for Training and Development International Conference in New Orleans and San Francisco.

1. Understand and Identify Normal Behavioral Tendencies
2. Basic Sources of Conflict
3. Identify Generational Differences in Today’s Workplace
4. Develop Strategies for Coping With Difficult People
5. Indicators of Violence at Work and Common Sense Defense Techniques

Class registration is from 8:30-9:00. The class will begin at 9:00. Lunch will be provided. We should adjourn around 4:00pm.

Who Should Attend:
Anyone who has to manage or work with difficult people.

Course Fee:
The registration fee for the workshop is $115.00 per person. All South Carolina city, county, or state employees receive a LTAP scholarship registration fee of $45.00. The fee includes course materials, break refreshments, and the noon luncheon.
Advance registration is encouraged so that an accurate estimate of the number of workshop participants can be obtained. Workshops with low advance registration will be subject to cancellation.

Cancellation Policy: 
If you cancel your registration more than 72 hours before a class, your registration fee will be refunded, less a $35 processing fee. If you do not cancel before the 72 hour deadline your registration fee will not be refunded. You may send a substitute in your place, provided that you inform us of the substitute’s name no later than 24 hours before the training. No-shows will not have their registration fee refunded.

If you have questions regarding workshop registration please contact CJ Bolding at 864-656-4183 or cwboldi@clemson.edu.